Medical Scheduler
Description:
The Medical Scheduler assesses a large volume of phone calls and requests both clinical and non-clinical in nature while providing superior customer service and maintaining a one call resolution standard.
•Assesses a high volume of incoming calls and requests
•Schedules appointments including but not limited to physicals, office visits, consults, Hospital follow ups and CDL exams for 100+ multi-specialty physicians and other medical professionals.
•Utilizes all resources available to efficiently and effectively assist all callers.
•Transfers/ warm-transfers calls to other departments and/or staff members when appropriate.
•Gathers all pertinent information for requests and relays messages to clinical staff members accordingly.
•Handles emergencies according to specified procedures
•Uses NextGen medical software and Microsoft Outlook on a daily basis.
Skills:
call center, customer service, inbound, Outbound, Scheduling Appointments, Multi Line Phone
Top Skills Details:
call center, customer service, inbound
Additional Skills & Qualifications:
H.S. Diploma
2+ years healthcare experience
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.