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Removal and Reinstallation Specialist

Tesla Buffalo, New York State
team u&r relocation intermediate a&r customer experience drive business perspective customer support energy operations finance flexible schedule
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March 10, 2023
Tesla
Buffalo, New York State
FULL_TIME
What to Expect

Tesla’s Remodel and Relocation team is looking for individuals who are passionate about improving the customer experience. In this role you will work with the Asset Control team to handle tasks that will help with customers removal or reinstallation requests. You will be a key player to drive process improvements and eliminate root cause defects. As part of the Remodel and Relocation team you will gain a broader business perspective by collaborating with Customer Support, Energy Operations, Finance, and other interdepartmental teams.


Flexible schedule: You may choose any 8 hours shift between the hours of 7am-7pm PST


Will work onsite at our Tesla Buffalo Gigafactory Office


What You’ll Do

  • Provide timely assistance to the Asset Control team with customer requests

  • Ability to be flexible for the ever-changing demands and needs of the business as it evolves

  • Adhere to the department’s preset service levels with a proactive approach in managing workload with minimal supervision.

  • Must be well versed in contract terminology (PPA, Lease, MyPower, PowerWall, SolarRoof), Solar Loan & Cash Agreements, to understand financial implications and installation specifications.

What You’ll Bring

  • 1-3 years previous EC Tesla experience or Project Advisor

  • Exceptional time management, organizational and multi-tasking skills

  • Advanced written and verbal communication skills; Intermediate Mathematical skills

  • Detail-oriented, analytical, with a proactive approach to problem-solving and root cause identification.

  • Critical thinker with demonstrated ability to think outside of the box to get the job done

  • Ability to interact in a team environment and demonstrate flexibility to adapt to quickly changing business needs.

  • Intermediate computer skills; proficiency with Microsoft Office Suite.

  • Ability to work independently to make decisions and solve problems

  • Confident and professional demeanor; well-developed customer service skills.
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