Geek Squad Advanced Repair Agent - Part-time
Best Buy
Palm Beach Gardens, FL
team
store
palm
customer needs
troubleshooting
software
best buy
customer experience
solution
solution based
listening
diagnose
technical
April 28, 2023
Best Buy
Palm Beach Gardens, FL
PART_TIME
Job Title
Geek Squad Advanced Repair Agent
Job Category
Services Group
Store Number or Department
000688 Palm Beach Gardens FL Store
Job Description
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
902201BR
Address Line 1
11230 Legacy Ave
City
Palm Beach Gardens
State
FL
Zip
33410-3641
Job Level
Individual Contributor
Employment Category
Part time
Brand
Geek Squad
Additional Job Information
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.
Search Categories
Geek Squad, Retail
Minimum Pay ($)
15.00
Maximum Pay ($)
21.21
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
Geek Squad Advanced Repair Agent
Job Category
Services Group
Store Number or Department
000688 Palm Beach Gardens FL Store
Job Description
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
- Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends
902201BR
Address Line 1
11230 Legacy Ave
City
Palm Beach Gardens
State
FL
Zip
33410-3641
Job Level
Individual Contributor
Employment Category
Part time
Brand
Geek Squad
Additional Job Information
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.
Search Categories
Geek Squad, Retail
Minimum Pay ($)
15.00
Maximum Pay ($)
21.21
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
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