Ticket/Gate Agent (Customer Service Agent) - JFK
How you'll help us Keep Climbing (overview & key responsibilities)
Vision: Deliver world-class service to all customers.
Mission: Make every customer feel like the most valued person.
As a Customer Service Agent, you will be central in demonstrating Delta s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.
This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.
The starting pay for Ticket/Gate Agents in New York, NY is $19.04 per hour. Additional pay increases occur regularly through 10.5 years.
All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:
Greet customers to guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell, print, and reissue tickets.
Manage the check-in process, ensuring that customers have the proper travel documentation.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Practices safety-conscious behaviors in all operational processes and procedures.
- Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
- Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
- Practices safety-conscious behaviors in all operational processes and procedures.