Intern, UI Innovation Design

Intern, UI Innovation Design (Summer 2023)

United States, Georgia, Atlanta

Innovation & Operations Technology

23-Mar-2023

Ref #: 20127

How you'll help us Keep Climbing (overview & key responsibilities)

The Hangar , Delta's Global Innovation Center, incubates and invents human-centered solutions that delight customers and empower employees. From pre-selecting meals with a mobile device to personalized flight information on airport displays, many of the innovative products you see before, during, and after a flight on Delta start inThe Hangar. AtThe Hangar, we are continually looking to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking anUIInnovation DesignInternto join our team. We're looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines' market leadership and growth.

As a UIInnovation Design InternatThe Hangar,you will:

• Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
• Create wireframes, maps, and flows for various experience concepts
• Prototype experiences and services using innovative tools and techniques
• Benchmark airline, travel, and non-travel endemic experiences and best practices
• Use your technical and functional know how to ensure our various passenger/employee experience projects are successful
• Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
• Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the "human first"
• Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas

What you need to succeed (minimum qualifications)

• Experience and interest in UI/UX design
• Self-starter with the ability to work independently and collaboratively
• Curiosity and willingness to explore topics beyond the surface
• Good communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural context
• Flexibility and organizational skills to multi-task and re-prioritize multiple projects and stakeholder needs
• Attention to detail and ability to deliver within tight deadlines
• Ability to understand key features of a topic without having the benefit of exhaustive knowledge or detail
• Ability to thrive in ambiguous situations, with minimal direct guidance

What will give you a competitive edge (preferred qualifications)

• A deep knowledge of wire-framing and experience with design software including the Adobe Creative Suite
• Demonstrated digital familiarity

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here