(USA) Member Services Team Manager

Position Summary...



What you'll do...



Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing

managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues,

any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information.

Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating

performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures

regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations.

Holds hourly Associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls;

maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct

deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures; and

providing direction and guidance on the execution of Company programs and strategic initiatives.

Manages the financial performance of assigned area by creating budgets for sales, expenses, and wages; monitoring club indexing and ensuring

budgeted numbers are achieved; ensuring that sales and profit goals are achieved; implementing plans to correct sales and profit deficiencies;

ensuring department staffing levels are within company guidelines; and scheduling and training associates to meet the needs of members.

Increases and promotes quality of the Member experience and Member engagement by ensuring appropriate service levels and effective

merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting

merchandise to meet the needs of the community) are fulfilled in assigned areas; and modeling, enforcing, and providing guidance to associates on

proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved according Company

policies and procedures.

Ensures membership growth by building relationships with Members; making business visits; and training and scheduling associates.

Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory

levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal

of damaged or out-of-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring

expenses within assigned area.

Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature,

storage, sanitation, date coding, product rotation, and recalls on stocked merchandise; and training associates about Food safety standards, policies,

and procedures.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and

guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and

building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business

needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on

i mprovement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by

incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others

with how to apply these in executing business processes and practices. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.



At Sam's Club, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.



You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .



Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.



Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .



The annual salary range for this position is $58,500.00-$77,000.00



Additional compensation includes annual or quarterly performance incentives.



Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)


• Stock equity incentives

Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.



Minimum Qualifications

2 or more years of college; OR 1 year's retail experience with 6 months' supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience; OR 1 year's SAM'S Club experience; OR 3 years' military experience.



Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.



Environmental Compliance, Retail profit and loss statement management experience, Supervisory experience, Warehouse experience with cold chain compliance



Primary Location...

333 SAW MILL RIVER RD, ELMSFORD, NY 10523-1516, United States of America