Specialist/ Visitor and Retail Experience - Hiring Urgently

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• The Specialist, Visitor and Retail Experience is responsible for delivering a best in class visitor experience while continuously driving revenue opportunities to support the CR Smith Museum. You will be in charge of managing all aspects of the Museum Store, including merchandise buying, visual merchandising, processing sales, reporting, and advising on product strategy, while also coming up with new/different strategies to position the Museum store better and to seize revenue opportunities.

• The job is part of the External Business team within our Corporate Communications divison.

• Manage front-of-house visitor experience

• Welcoming visitors and customers

• Problem solving issues to customer s satisfaction

• Leading the team s thinking on how to continuously improve visitor experience at the Museum for all segments, also tying into campus experience

• Scheduling and supervision of store staff

• Manage museum retail operation

• Point of Sale (POS) cash register operation including cash and credit card transactions, bank deposits

• Fulfil phone and e-commerce orders

• Continue to run research and analysis to improve product strategy and assortment, including licensing and partnership opportunities

• Responsible for product inventory buying: managing inventory levels, searching for new merchandise, ordering, processing, stocking, updating e-commerce store

• Analysis and reporting: Complete reports for stakeholders, leadership, Accounting and beyond; tracking KPI s

• Visual merchandising: update displays regularly to attract visitor attention and drive sales

• Drive opportunities to improve visitor experience and/or drive sales through collaboration with colleagues or across campus

• Support fundraising/development

• Create/continuously improve record keeping, reporting and analysis

• Support prospect research, development of proposals and other materials

• Help organize cultivation/stewardship events and direct mail campaigns

• Assist with special requests

• Work Schedule: Tuesday-Saturdays, with flexibility

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in related field or equivalent experience/training

• 4+ years experience in retail, licensing, fundraising/development, marketing or related field

• Must be able to stand for long time periods, bend and lift up to 50 lbs.

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of POS reporting, upgrading, retail merchandising and website development.

• Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)

• Use of Customer Relationship Manager/Salesforce software

• Experience with brand licensing, retail buying function

• Spanish speaking

Skills, Licenses & Certifications

• Excellent customer service skills

• Excellent written, verbal communication and presentation skills

• Strong analytical skills, quantitative ability, solution and detail-oriented

• Excellent project manager with ability to keep many balls in the air, prioritize, plan and adjust

• Strong team player with ability to work successfully at all levels of the organization

• Intellectually curious

• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines

• Excellent problem-solving skills and the ability to research issues to determine root cause

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well. And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field or equivalent experience/training

• 4+ years experience in retail, licensing, fundraising/development, marketing or related field

• Must be able to stand for long time periods, bend and lift up to 50 lbs.

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of POS reporting, upgrading, retail merchandising and website development.

• Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)

• Use of Customer Relationship Manager/Salesforce software

• Experience with brand licensing, retail buying function

• Spanish speaking

Skills, Licenses & Certifications

• Excellent customer service skills

• Excellent written, verbal communication and presentation skills

• Strong analytical skills, quantitative ability, solution and detail-oriented

• Excellent project manager with ability to keep many balls in the air, prioritize, plan and adjust

• Strong team player with ability to work successfully at all levels of the organization

• Intellectually curious

• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines

• Excellent problem-solving skills and the ability to research issues to determine root cause

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well. And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.

Benefits of working as a Specialist, Visitor and Retail Experience in Dallas, TX: