Claims Processor

What to Expect

We are looking for an experienced Claims Processor who has the ability to communicate compassionately and effectively to resolve insurance claims. You’ll be responsible for assigning claims to appropriate adjusters and working in partnership with internal teams to resolve claims. In addition, you’ll answer phone calls from customers, agents, and repair facilities. You’ll also help with pending claims management, sending regulatory letters and issuing payments.

What You’ll Do

Reviews and determines payment of minor, undisputed and/or limited authorization claims. Assigns all other claims to appropriate adjuster.

Verifies coverage and damage reports received from vendors and customers for accuracy and consistency with the claim as reported.

Audits bills for detection of possible fraud; refers findings to Special Investigations Unit as advised.

Remains current on requirements and legislation for assigned state(s).

Prepares and submits administrative reports as required.

Provides support for unit claims associates and managers. Acts as a point of contact for internal/external customers.

Delivers an outstanding customer service experience to all internal, external, current, and prospective nationwide customers.

May perform other responsibilities as assigned.

What You’ll Bring



3-5 years directly related work experience.